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  • Writer's pictureMarko Milenkovic

Serendi is among the BEST EMEA RPO PROVIDERS in 2020

Fribourg, September 17, 2020 - As an EMEA specialist for Recruitment Process Outsourcing, Serendi, has been recognized as one of the top service leaders in the EMEA region, on the 2020 RPO Baker’s Dozen Customer Satisfaction Ratings. The RPO Baker’s Dozen is an annual RPO industry ranking based on 450 client satisfaction surveys and published by HRO Today.

Serendi has made it on one of the most prestigious ranking lists of the RPO industry, based exclusively on customer satisfaction ratings by RPO service customers.

"We are honored to be recognized as one of the best RPO providers in EMEA and are grateful to our clients that made these rankings possible", - says Claus-Peter Sommer, CEO of Serendi.

“This is a great achievement for us all at Serendi, particularly as it is the first time we participated in Baker’s Dozen ranking, and we made it right into the top sections of the lists! Many thanks to our clients for responding so positively" - says Fiona-Sophie Thiele, Head of Solution Design and Talent Advisory at Serendi.

The Baker’s Dozen ranking adds up to Serendi's previous recognitions such as from HR Tech Outlook magazine, where we have been awarded TOP 10 RPO firm in Europe for two consecutive years in 2019 and 2020.

About Baker’s Dozen RPO ranking

The annual HRO Today’s Baker’s Dozen list ranks the TOP 13 RPO’s globally as well as on regional lists for the EMEA and APAC regions. Baker’s Dozen rankings are based on feedback from clients on the RPO services. HRO Today magazine collects feedback annually through an online survey and analyzes results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated for all three subcategories as well as an overall score. The rankings are based on those scores.

Our EMEA Focus

Serendi has its roots in Switzerland where four different national languages and cultures are part of everyday business. From there we have developed into a true EMEA RPO provider. Our diverse team of over 21 nationalities fluently speaks 18 languages and serves clients in over 25 countries - from Ireland to Serbia, from Poland to Spain, from Finland to Italy.

Our teams understand the business of our clients – regardless of where in Europe or EMEA.

We believe that our regional focus allows us to deliver better services than global RPO providers because we “speak European” from the bottom of our hearts. Over the years we adjusted and finetuned our delivery to the requirements of the EMEA region with it’s highly diverse linguistic, cultural, and legal structure.

Tailored Recruitment Solutions

With our three different service lines, we serve companies and organizations with significant hiring needs and allow them to win the right talent at the right time: from end-to-end Recruitment Process Outsourcing (RPO) through Talent Sourcing to Project Recruitment.

Core parts of Serendi’s approach are digital talent sourcing, embedded recruitment specialists, a high-quality recruitment process, and a true partnership.

That is what we call the Next Generation RPO.

To learn more about us and our services, visit our website:

If you are interested in partnering with one of the best EMEA RPO providers, contact us here.


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