Collection of Personal Data
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, communications); and comments, when users fill the contact form. We may use this data to tailor the visitor's experience at our Site. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the user population of our Site, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors.
In addition, information containing recruitment relevant data (CV, contact details, etc.) that you send to Serendi using the contact form falls under the scope of Serendi's Recruitment Data Privacy Statement and is treated in accordance with it.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to present our services and solutions. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
Serendi has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standards to protect your personally identifiable information, Serendi cannot guarantee that your personally identifiable information will not become accessible to unauthorized persons.
Links to Other Web Sites
Serendi is not responsible for the privacy practices or the content of any non-Serendi web sites to which we link from this Site.
Compliance With Law
Serendi complies with all applicable privacy laws and regulations. Serendi may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this Site or a violation of any restrictions on the use of materials provided in or through this Site, we may disclose personal user information to our affected business partners or legal authorities.
Change and/or Delete Information
You may access, correct, update, and/or delete as the case may be, any personally identifiable information that you submit to Serendi through this Site or through other means. To do so, please contact us on
If the European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please email to exercise these rights.
We process your information for the purposes described in this policy, based on the following legal grounds:
With your consent
We ask for your agreement to process your information for specific purposes like sending emails, and you have the right to withdraw your consent at any time.
When we're pursuing legitimate interests
We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:
Providing, maintaining, and improving Serendi Site to meet the needs of our users.
Understanding how people use our Serendi Site to ensure and improve its performance
Customizing Serendi Site to provide you with a better user experience
Marketing to inform users about our Serendi Site
Performing research that improves our Serendi Site for our users and benefits the public
When we're responding to a contact request
We process your data to respond to your request and follow-up on your questions and inquiries.
When we're complying with legal obligations
We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to the legal process or an enforceable governmental request.
Data protection officer
Data Protection Officer
Serendi International S.A
Avenue de la Gare 2
Tel.: +41 26 422 01 59
This privacy notice was last updated on the 28th April 2021
Terms and Conditions of Use
Your access to and use of the Site are subject to certain terms and conditions, which are summarized in this Terms and Conditions of Use.
These Terms and Conditions of Use ("Terms and Conditions") apply to your use of and registration with Serendi.com (the "Site") owned and operated by Serendi International S.A., Switzerland, for all of its daughter companies and branches (called "Serendi").
Please read these Terms and Conditions Before Accessing, Browsing, or Otherwise Using the Site
Your access to, and browsing, review, and use of the Site is subject to these Terms and Conditions and all applicable laws. By accessing and using the Site, you accept these Terms and Conditions, without limitation or qualification. If you do not agree to the Terms and Conditions, do not use the Site. If, at any time, any part of the Terms and Conditions is no longer acceptable to you, immediately terminate your use of the Site.
Right to Change, Modify or Delete the Terms and Conditions
Serendi reserves the right to change, modify, add or delete portions of the Terms and Conditions at any time, without prior notice. Please re-review the Terms and Conditions periodically for changes. Your continued use of the Site will mean that you accept such changes or deletions.
Copyright and Use of Site Content
The Site may contain links to sites on the Internet that are owned and operated by third parties (the "External Sites"). You acknowledge that Serendi is not responsible for the availability of, or the content or software applications located on or through any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or External Sites.
You agree to indemnify and hold Serendi harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
If you have any questions about these Terms and Conditions of Use, please contact us.
Marketing & Communications
Serendi International S.A
Avenue de la Gare 2
Tel.: +41 26 422 01 59