Mission: reconcile a standardized Talent Acquisition process across the EMEA region for business locations with very different annual recruitment volumes.

The Setting
The Journey
  • Swiss headquartered pharmaceutical company (6500 employees) with locations across Europe requiring between 3-150 recruitments per location per year

  • Client’s decision to partner with a TA provider for tactical recruitment while keeping TA strategy inhouse as part of their HR transformation objectives

  • The pre-RPO situation of TA included a lot of admin work for HRBPs and a high degree of fluctuation in the recruitment team (freelance, temp recruiters or interns)

  • The client selected Serendi because of strong European footprint and local expertise, cost-by-cause fee model and a transparent partnership approach

  • Setting-up a full lifecycle recruitment solution that is delivered by onsite teams for high recruitment volume locations and offsite through satellite teams for locations with a rather low volume

  • Designing and implementing a consistent process that caters for both full onsite and satellite locations

  • Resolving a complex roll-out situation (HQ stakeholder and local business leaders within a matrix organization) in a phased roll-out-plan

  • Reconciling the ATS system use for GDPR compliance, consistent reporting, and KPIs

  • Establishing a Preferred Supplier List for unified 3rd party agency use

Some Insights
  • Average HM satisfaction: 5.3 out of 6

  • Reporting completeness score: 98%

  • Process compliance audit score: 91%

  • Onsite FTEs included in the solution: 7